Refund policy

You may request a full refund of your first paid Operexa AI subscription within 14 calendar days after the first subscription payment. No explanation is required. If you started with a free trial, this period begins when the first subscription payment is taken, not when the trial starts.

This commercial guarantee covers the first subscription payment, including taxes charged on it. It does not automatically extend to later renewals, additional subscriptions or separately billed usage. Those requests are reviewed as described below, and any statutory refund right still applies.

Email support@operexa-ai.com with the subject “Refund request — Operexa AI”. Include your account email, payment date and invoice or transaction reference so we can locate the payment. For the first-payment guarantee, send the request within the 14-day period; our response time does not shorten that period.

Do not send your password, full card number or card security code. If the receipt identifies another seller or merchant of record, you can also use the support contact on that receipt. We will help route your request to the party handling the transaction.

After matching your request to an eligible payment, we arrange the full refund to the original payment method, unless another lawful method is agreed. We do not charge a refund administration fee. We process eligible refunds without undue delay and within any applicable legal deadline; the time before the funds appear also depends on the payment provider and your bank.

A full refund of the subscription ends the paid entitlement attached to that payment. You can request cancellation of future renewals in the same message. We will confirm the resulting subscription status.

Renewal payments, usage-based charges and requests made outside the first-payment guarantee are reviewed individually. Describe any duplicate charge, incorrect amount, payment taken after an effective cancellation, or problem accessing the purchased service so we can investigate and provide the appropriate correction or remedy.

Ending a subscription does not by itself reverse previous payments or charges for usage already incurred. This does not restrict refunds required by law, remedies for a defective or undelivered service, or rights under the applicable checkout terms.

Cancel through the billing portal accessible from your Operexa AI account, or contact support@operexa-ai.com before the next renewal. Cancellation stops future renewals; unless a refund ends access earlier, the paid service remains available until the end of the paid period.

During a trial that converts to a paid subscription, cancel before the end of the trial to prevent the first subscription charge. Uninstalling an app, logging out or disconnecting Meta does not cancel billing.

Where consumer law applies, you may have a separate right to withdraw from a distance contract, generally within 14 days after the contract is concluded, as well as legal guarantees for digital services. This commercial refund guarantee adds to those rights and does not replace or waive them.

You can exercise an applicable withdrawal right by sending us a clear statement by email or post. For example: “I withdraw from my Operexa AI subscription concluded on [date]. Account email: [email]. Name: [name]. Date: [date].” A reason is not required.

Where early provision of a service, a proportionate charge or an exception to withdrawal is permitted by law, it applies only if the required information and express consents have been obtained. Simply accessing the platform or reading this policy does not constitute a waiver.

OPEREXAAI is a French société par actions simplifiée (SAS), with its registered office at 50 avenue des Champs-Élysées, 75008 Paris, France. SIREN: 108 008 137. SIRET: 108 008 137 00011. VAT number: FR94108008137. Contact: support@operexa-ai.com.

This policy concerns the Operexa AI SaaS offers. For a transaction sold by a merchant of record, the seller and its applicable terms are identified at checkout and on the receipt. Any more protective mandatory rights remain available.